Public Speaking Myths

The cat sat on the mat

Cats, mats, maths and myths

Barriers to Communication

There is a lot of nonsense talked about so-called barriers to communication. Some of it is backed up by impressive statistics. Which are untrue. Or fake news, as we might call it now.

Let’s enter the mystical world of speaking myths and legends.

Before we start, we need to acknowledge that there are barriers to effective verbal communication. A downbeat voice, not engaging with the audience and not appearing to be sincere in what we say, will prevent us from being an effective and persuasive presenter.

7% Cats

We’ll start by having a chat about a cat sitting on a mat and what we can learn from it.

The cat sat on the mat?

Emphasis on ‘the’ makes us realise that it isn’t any old cat.

The cat sat on the mat.

Not the dog then.

The cat sat on the mat.

Not standing or lying down.

The cat sat on the mat.

A special mat perhaps?

The cat sat on the mat.

Definitely the mat, not the armchair.

Who’d have thought that a six-word sentence could have so many subtly different meanings?

Clearly the cat and the mat support the oft-quoted ‘fact’ that the actual words we use accounts for just 7% of the impact of the message. It’s the way we use our voice that really counts. It contributes 38% to the impact of the message.

Mathematically Speaking

That’s sorted then. The precise words aren’t important compared with the way we use them.

Oh, hang on, 7 + 38 = 45.

So what happened to the other 55%?

Why, that’s all about body language, silly.

But we could discuss the cat and the mat over the phone and it would still work, so where does body language come into it? Ah, well … erm … that’s not public speaking is it?

OK, so we’re giving a speech at night. And there’s a power cut. The lights go out. Not much body language visible then, is there? But the cat could still sit on the mat if we chose to keep on speaking in the dark.

Shedding Some Light

As Professor Max Atkinson points out in his book, ‘Lend Me Your Ears’, if 93% of communication is non-verbal, we wouldn’t need to learn foreign languages, would we? We’d be able to get by just by pointing at things on shop shelves or on menus (if we could understand them), but it wouldn’t work in conversation, let alone a presentation.

Professor Atkinson identifies that the research on which the figures are based was carried out by Dr Albert Mehrabian, a social psychologist. The only snag is that the research wasn’t about communication in all its forms.

And Dr Mehrabian cautioned against taking the numbers as gospel, even in their intended context. More research was required.

But the media got hold of the story and ignored the subtleties, and so a myth was born. One that has been quoted many times.

Physical Barriers to Communication

Physical Barriers

In the past, we may have heard that desks are a barrier to communication. So when we have meetings we come out from behind the desk and sit in armchairs. But where do we put our coffee? And what do we lean on when making notes?

Surely it’s the attitude of the meeting host that is more relevant than the furniture? And before anyone mentioned it, did it cross our minds that a desk or table stopped us hearing and understanding what was being said?

A bit like desks, lecterns are sometimes cited as a barrier to communication in public speaking. Well, yes, possibly, if they are solid and so high that the audience can’t see the speaker properly. But most lecterns aren’t like that, so it isn’t an issue.

What’s more of a problem is a speaker who believes the myth and comes out from behind the lectern and then constantly bobs back to read their notes. It can be far more distracting and becomes a barrier because of that.

Body Language

Arms folded across the chest is claimed to be a barrier. And yet it is the pose that many of us adopt when chatting informally because it gives us something to do with our hands and arms. When we are sitting relaxing, many of us will fold our arms. It’s a perfectly natural thing to do. So how can it be a barrier to us communicating effectively?

It’s only if the speaker takes an aggressive stance, chest pushed out and arms crossed purposefully that it makes it clear that they’re in no mood for a friendly discussion. Perhaps that’s most likely to happen during a presentation when audience members start asking difficult questions. Easier said than done, but it helps if we can remain open to questions, even where we don’t have an easy answer.

Movable Communication Barriers

A presenter who stands perfectly still with their arms rigidly held at their side may find it quite difficult to convey much enthusiasm for their subject.

On the other hand, someone who paces around the whole time is likely to distract us from absorbing their message. Likewise, a speaker who constantly waves their arms around for no purpose can become irritating.

Sometimes there can be a fine balance between animation and distraction.

Communication Barriers: The Facts

The truth is that there aren’t too many, if any, hard facts about what is the right or wrong way to deliver a talk or presentation. We certainly shouldn’t believe the myth that our words account for just 7% of our communication success.

In some contexts, the precise wording is important. But most of the time it doesn’t matter too much if we use slightly different words.

What does matter is the enthusiasm we bring to our subject and the way we convey the message. So long as our enthusiasm doesn’t lead us to wave our arms like windmills or march around at the front of the room like we’re indulging in some exercise routine.

And if we have the use of a lectern for our notes, or a table for our slide projector, let’s be grateful and take full advantage of them.

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